Privacy Policy

1. Who We Are

This website is operated by Venus Foods Ltd. ("Venus Foods", "we", "us"). Our head office is at 1 Ferris Street, Openshaw, Manchester M11 1AF. For privacy matters, you can contact us at venus@venusfoods.co.uk.

2. Information We Collect

We keep the personal information we collect to the minimum needed to answer your enquiries:

• Contact form: your name, email address, optional phone number, subject and message, submitted when you contact us.
• Technical data: basic server logs (such as your IP address and browser type) that are automatically recorded by our hosting provider to keep the website secure and working.

We do not collect more personal information than you choose to provide.

3. How We Use Your Information

We use the information you provide solely to:

• respond to your enquiry;
• answer questions about our branches, products and wholesale service; and
• deal with your request lawfully and fairly.

Email messages sent through the contact form are received by Venus Foods at venus@venusfoods.co.uk. We do not use the information for marketing unless you separately ask us to.

4. Legal Basis

We process contact form data on the basis of legitimate interests (responding to enquiries you send us) and, where relevant, steps taken at your request before entering a business relationship.

5. Cookies

This website may use essential cookies required for it to function correctly, such as those needed for form security. We do not currently use advertising or marketing cookies. If we add analytics or other cookies in the future, this policy will be updated.

6. Third-Party Services

Our website uses the following third-party services:

• Google Maps — used to display branch locations and provide directions. When you follow a "View on Google Maps" link or view an embedded map, Google may process data such as your IP address. Please refer to Google's privacy policy for details.
• Google Fonts — used to load website fonts. Your browser may request these fonts from Google's servers.

7. How Long We Keep Information

We keep contact form correspondence only for as long as necessary to deal with and follow up on your enquiry, after which it is deleted.

8. Your Rights

Under the UK GDPR you have rights over your personal information, including the right to:

• request access to the data we hold about you;
• ask us to correct or delete your data;
• object to or restrict how we use your data; and
• lodge a complaint with the Information Commissioner's Office (ICO).

To exercise any of these rights, contact us at venus@venusfoods.co.uk.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.